FAQ

We will make every effort to get your shipment on its way to you as quickly as possible. All orders placed by 1 PM CST on weekdays will ship out the same day. More than 95% of orders are shipped within 1 business day.

All orders placed on Saturday and Sunday, will ship the following Monday (excluding holidays). Please note that order tracker emails are automatically generated, and although you may receive one during this time, the order WILL NOT be picked up until the following Monday.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are ordered incorrectly that result in parts not being compatible will incur a 15% restocking fee.

To start a return, you can contact us at info@rushbikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on custom, or special order items. ie: air ride kits, swing arms, wheels, etcetera.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less the cost of return shipping, and restocking fee, if applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.